Sole-Unlimited is pleased to offer returns on most, but not all, of our products. Returns are not available for pre-owned items, or select new items. Please check for the return policy on your listing if you are concerned.
When a product is eligible for returns, it must be returned to us within 14 days of receiving the item, in unworn, resalable condition. To ensure that you receive a full refund for the item, please package your return in two boxes (as you received it) and include the packing slip that arrived with your original purchase. Unfortunately, we do not provide free return shipping at this time.
Once we receive and process your item, we will credit the account by which you originally paid for your item. Please allow 1-2 business days from the time we receive your return to process your refund. In some cases, transfer delays from Paypal or Amazon may cause the process to take a few extra days.
If you have received the wrong item in your order, please contact us and we will make the necessary accommodations to resolve the issue.
Ship all returns to:
116 Robbins Street, Waltham, MA 02453